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Episode #74

Episode 074: The one with Anthony Melchiorri from Hotel Impossible

  • Client experience architecture
  • Focusing on what you do well
  • Anticipating needs
  • Anthony talks about his experience at the Algonquin Hotel
  • How your customers are watching everything you do
  • Obsessing over details
  • Being who you are
  • Being the best or not the best

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