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Episode 074: The one with Anthony Melchiorri from Hotel Impossible

  • Client experience architecture
  • Focusing on what you do well
  • Anticipating needs
  • Anthony talks about his experience at the Algonquin Hotel
  • How your customers are watching everything you do
  • Obsessing over details
  • Being who you are
  • Being the best or not the best
  • David

    Great interview! Would LOVE to get the transcripts of this and the last 4-5 episodes as well. Thanks for all the awesome advice!

  • richard

    One of the best episodes ever! Thanks Dean!!

  • Marc

    Dude this show better get a second season. If it doesn’t, anyone who makes that decision doesn’t know what they’re doing. It’s way too good to just let it die.



    Anthony is right about “customer courtesy” being taught at home. I remember hearing “the customer is always right” a million times when I was a kid.

    Don’t forget Dean it’s OK to email me if you want.

  • Steve Maughan

    Great episode. For me the takeaway was, “it’s either a A+ or an F”. This is a great attitude / concept – and so true.

  • Shaun

    I cannot wait till the Montana episode now. Great episode and completely drives home why marketing is everything.