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Episode 074: The one with Anthony Melchiorri from Hotel Impossible

  • Client experience architecture
  • Focusing on what you do well
  • Anticipating needs
  • Anthony talks about his experience at the Algonquin Hotel
  • How your customers are watching everything you do
  • Obsessing over details
  • Being who you are
  • Being the best or not the best
  • Great interview! Would LOVE to get the transcripts of this and the last 4-5 episodes as well. Thanks for all the awesome advice!

    David

    June 19, 2012

  • One of the best episodes ever! Thanks Dean!!

    richard

    June 19, 2012

  • Dude this show better get a second season. If it doesn’t, anyone who makes that decision doesn’t know what they’re doing. It’s way too good to just let it die.

    Marc

    June 19, 2012

  • Dean,

    Anthony is right about “customer courtesy” being taught at home. I remember hearing “the customer is always right” a million times when I was a kid.

    Don’t forget Dean it’s OK to email me if you want.

    InnovativeSoftware.info

    June 20, 2012

  • Great episode. For me the takeaway was, “it’s either a A+ or an F”. This is a great attitude / concept – and so true.

    Steve Maughan

    June 22, 2012

  • I cannot wait till the Montana episode now. Great episode and completely drives home why marketing is everything.

    Shaun

    June 26, 2012

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